How Does Member/Customer Loyalty Affect Financial Institutions?

Only 51% of banked consumers are confident that they'll remain at their current financial institution in the next six months. Yikes! And even if they stay, it doesn't mean they're loyal. Retention does not equate to loyalty!

Check out these other powerful stats The Larky Smarts Team uncovered when looking into customer loyalty.

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You may also be interested in our article, What is One Thing You can Give Customers Today to Ensure Loyalty Tomorrow?

Larky is a mobile loyalty platform that amazes and works to keep members happy and loyal.  To learn more, visit or download our free white paper "Five Ways to Delight Members."

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Posted on September 08, 2014 by AndrewB - No Comments

Topics: Financial Institutions, Infographic