Thinking about how to engage and retain Millennials and Generation X?
Credito reports that, "Customers between the ages of 30 and 44 are more likely than any other age group to switch financial institutions within the next year."
Like you, we are focused on engagement and are excited to share our thoughts on the importance of customer loyalty for financial institutions. Take a look.
Digital disruption is creating countless new challenges and opportunities. Today, your audience has nearly effortless access to interest rate information, products, services, and promotions at your FI and those of all of your competitors.
Combined with historically low branch foot traffic, it becomes harder to stand out in the minds of the people you want to reach. What to do to stay top of mind?
In the face of that digital disruption challenge, here are five tips on how you can differentiate your FI from your competitors.
With over 86 million people in the generation known as Millennials (born early 1980s to early 2000s), the banking industry is poised to see a major shift in how people want to interact with their financial institutions. Larky has uncovered some amazing statistics to give you a glimpse into the future. How Are Millennials Transforming the Banking Industry? Take a look.